The Breitling Watch Source Forums

whilst another persons experience is good to hear it wont change my perspective on the brand,Especially at the moment whilst i am eatcing Breitling Chocolates which I opened with my Bretling knife whilst wearing my Bretling Cap and Lanyard,Oh no I have beocme the little known superhero BRETLING MAN,His special power is he can spend all his cash even the stuff he hasnt earned yet????

oh ands by the way as I have already said I know for a fact that BUK deffinatley read this so who knows if the other do.Its very silly of them if they dont.

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Look at it from Breitling's service side for a moment.

I seriously doubt that anyone at Breitling wrote on a service estimate "Customer Lied" even though that's what your implying. The service engineer stated the facts.. There is a tamper indicator on the transmitter of the watch to indicate that it was tampered with. They don't know you, they don't have a camera on the watch 24X7, they don't know how you take care of the watch or anything else you own. They know that there is only 1 way it can become dislodged to activate the tamper indicator, it needs to be rotated counter clockwise with force. Being that the transmitter is a potential life saving instrument it's designed, assembled, tested and quaility control checked very very carefully. There is virtually no way for the cap to just become loose, that would be a huge design flaw and liability.

It seems that your expectation is that they found the tamper indicator had been activated but they know you and you would have never done it so the watch must have somehow been defective. Imagine for a moment that they treated every Emergency that came in with the tamper indicator activated that way. They received the watch from the AD for repair and simply stated what they observed and gave the estimate to the AD.

I am not stating your dishonest in any way, just looking at it from the other side of the coin for a moment. Can you see how they would come to the conclusion that they did? Before slamming Breitling did you try and contact the service center in Connecticut directly? They are pretty decent people to deal with, usually better than dealing with the AD. They have a customer care rep for each area of the country you can speak with that can typically help. Good luck!

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This is a Rochefoucauld, the thinnest water-resistant watch in the world. Singularly unique, sculptured in design,hand-crafted in Switzerland.
In Philadelphia it's worth Fifty bucks.

I also wanted to think about the other side of the coin too.

I work on a company that imports audio products (also high end brands) and I work with this problem almost every day. We get a lot of speakers returned to us under warranty. Most have a burnt voice coil. It´s always caused by miss use of the product. (played too loud with too much power: 5% of the cases. Played too loud with too little power: 95% of the cases.) There is no other way for this to happen, then to brake it by miss use. This will of course void the warranty.

I´m telling you, that every single time we´re told, I didn´t play loud. I was just listening to the radio with low volume when it happened.

I have never, even once heard anybody admit they played too loud. Not even when the customer is told that we see it on the burn marks how it´s been used.

Some times customers accept this (but not admit) when explained, unfortunetaly most times they don´t. They make a big fight about it and call Customer Protection Agency, who contacts us. Then when we present the facts to the agency. The agency answers the customer that the product is broken due to miss use. BUT still, even after proof, they shout about it every where critizising our company and products. I´ve worked in three companys and with all the leading brands and it´s always the same. People just don´t want to admit beeing wrong.

If we would just pay the service to keep our customers (who brake the products) happy, we´d be out of business in a year.

Now, I´m not implying this is the case here in anyway from your part and I´m sorry to hear about Breitlings response. Maybe this goes a little into explaining things from Breitlings side. They have guidelines for these cases and they need to draw the line somewhere. It´s the same with every companys. There will for sure be some collateral damage and that´s very unfortunate. Biggest problem here is that their service found contrary to your statement. I would advise you to present your facts to them. Be assertive but polite. I would think the problem would resolve.

Once again, sorry to hear and I hope it works out well!

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Breitling Blackbird, Breitling Superocean Heritage 38

Thanks for all of the Replies. I understand both sides of the arguments. I realize that you can't do business by giving everything away. However, you can protect your target demographic. All of that said, If I wanted to "play" with an ELT, I have 3 of them on the Corporate Jet I maintain. I have been in Aircraft Maintenance for 26 years. I know what an ELT is and have no interest in setting one off. For over 20yrs I wanted to wear a Breitling. Now instead of being an enthusiastic Breitling Customer, I will have to settle for being an unhappy Breitling Owner. I wish all of you the best!

I think you should at least try to contact BUSA and give them a chance mate?

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If your as technical as you say you are, and I have no reason to believe your not, how do you explain the part just coming loose without you or someone else turning it or physically impacting it?

If someone brought the corporate jet back that you maintain and the ELT was set off and they looked at you and said "it just happened" you would say there full of it because you know by design it can't just "go off".

But you want everyone here to believe that the Emergency watch can? I wonder if you would be warning everyone about this huge defect and liability if they fixed it for free?

Lesson learned...

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This is a Rochefoucauld, the thinnest water-resistant watch in the world. Singularly unique, sculptured in design,hand-crafted in Switzerland.
In Philadelphia it's worth Fifty bucks.

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Breitling Blackbird, Breitling Superocean Heritage 38

A decent thread, and conflicting opinions are much to be expected on any forum

We can all just intelligently speak from personal experience.

I'm a massive Breitling fan. And my overall experience of the brand and customer service here in the UK is exceptional. I had a minor issue, which was explained and resolved by BUK, all to my satisfaction.

BUK and Breitling head office in Grenchen have been extremely generous towards a tiny project I am conducting here in the UK, for which I am extremely grateful.

I'm always sad when anyone has a bad experience, so I hope it gets sorted somehow.

I sent my Emergency in for a service, it came back pretty much looking like new....even BUK could not get out the mini dents I've put in it!!!

Davey

Is it just my bad memory, or isnt it a common problem to have the little plastic ring break off. Ive heard a lot of people mention it before.

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-RJ

I totally agree with you as far as BUK is concerned Davey. Only once has there been an issue (and a very minor one at that), and they solved it for me impeccably.

However, most of the slightly less-good customer service stories we've heard on here seem to be BUSA based. Obviously I have no first hand experience of them, but that's how it seems to be unfortunately.

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Driver8

Site Moderator

Every encounter I've had with BUSA has been wonderful. They have even gone above and beyond to get me what I need.

Sorry about your bad experience.

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Breitling Chrono Cockpit, Breitling Chronomat MOP/Diamond Bezel, Breitling Starliner MOP/Diamond Markers, Rolex Sea-Dweller "Z", Tag Heuer Aquaracer, Tag Heuer F1 Aqua, Tag Heuer 2000.

When it comes to customer service I think alot depends on which rep you catch and weather or not they're having a good or bad day! I would definately call BUSA calmly and sincerly explain your situation, if that gets nowhere, ask to speak to a supervisor. People sem to be alot more resonable when they can relate on a more personal level.

I have had nothing but good experiences with BUSA. I have had to send two of my watches in for service under warranty and both times had no complaints. I'm sorry you had a bad experience, but you don't have to write them off after a one shot deal. Call BUSA, plead your case. You won't get your money back, but maybe they'll stride to make your future experiences better.

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Breitling Navitimer 01 46mm
Breitling Chrono Avenger
Breitling Chronomat Evolution
Breitling Chrono SuperOcean
Breitling Avenger Seawolf
Omega Seamaster Pro James Bond LE Co-Axial Auto

Let me GUESS..... because you've had a sniff of the barmaids (or probably in your case, the barmans) apron - you want to take "Cockishness" to a whole new level.

Polenzo thinks that Archie42 needs to realise that people on here dont really care what you have to say and your opinions offered are seldom taken seriously . Not really sure if Breitling want their brand soiled by a crumby, drunken, bag collecting, purse hoarding transvestite.

A few facts you need to consider:-
1) You do not know this guy who has a genuine grievance with a product from a reputable brand who is rightfully upset yet you choose to insult him several times. This may sound hypocritical as I technically am insulting you - but you ask for it mate and deserve the ridicule and vitriole expressed by so many of the forum members towards you.
2) We do not live in a "dream world" - by virtue of the very nature of complex watches - things do go wrong - and in the "real world" sometimes problems are not always dealt with properly by the manufacturer - try referring to countless incidents surrounding BUSA and you will see that this guy is not the only one to experience the odd problem.
3) Were you dropped on your head as child ?.......you bloody should've bin !!!
4) Polenzo thinks that people who constantly refer to themselves in the third person and use Numbering) in their posts to make unnecessary and in the main, deroggatory points need to re-evaluate their life, have a coke and a smile, get your coat (and your handbag) and take a road trip to the moon.........oh yeah and of course we'd all just love to see your photos....cos we on here cant wait for your next incisive, well thought out and fascinating posts about (not from) Archie 42.
5)
6)

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Polenzo



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