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PostPosted: Fri Sep 30, 2022 6:11 pm 
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Joined: Fri Dec 26, 2014 4:24 pm
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Location: Iowa
I finally sent my Chronomat AB0111 for warranty service. Watch was sold new and warranty activated 1 1/2 years ago. The electronic activation is OK with Breitling. I have no idea why such a watch was unsold in the system for 10 years, but eventually it sold and warranty activated, then I bought it as 2nd owner from a 3rd party dealer.

So it only had a 12 hour reserve, even if wound 100 times. I send it in with info. Breitling receives it, and of course with the usual "every part of the watched is scratched" (I don't care), and the comment "movement dry". So they want me to pay a full $850 for complete service!! What for? If movement is dry, and that caused problem, it was dry before sale to first purchaser. I read the 5 yr. warranty online. All I am required to do is send it in every 2 years for H2O resistance check (at zero cost). We are under 2 years.

I have met their requirements on the 2 years water check, and the watch also has a 12 vs. 72 hour reserve problem (they said nothing about the problem) that they should fix for free. What am I missing that would require me to pay them $850? Thanks for your insight on how to proceed. DFM

_________________
Chronomat AB0111 Ltd Ed.
SuperOcean A17360
Aerospace E79362
Colt Chronograph A73388
Colt Quartz
Chronospace Evo Night Mission
Gavox Squadron, Aurora
Casio G-Shock
Citizen Ti Promaster Diver


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PostPosted: Tue Oct 04, 2022 9:51 am 
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Breitling Enthusiast
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Location: Iowa
Update: Breitling service agreed to honor the warranty after all, but it took 2 days and a 3rd degree questioning session before doing so. I am glad it is resolved, but honestly, what is the point in putting a long time customer, and purchaser of several new as well as used Breitling's through the unpleasant experience? It certainly will affect my future attitude toward Breitling.
DFM

_________________
Chronomat AB0111 Ltd Ed.
SuperOcean A17360
Aerospace E79362
Colt Chronograph A73388
Colt Quartz
Chronospace Evo Night Mission
Gavox Squadron, Aurora
Casio G-Shock
Citizen Ti Promaster Diver



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PostPosted: Fri Jan 06, 2023 6:08 pm 
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Joined: Fri Dec 26, 2014 4:24 pm
Posts: 36
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Location: Iowa
Final Update: Received on Jan 4, my Chronomat back from Breitling service. It was 3 months to the day from when they finally agreed to cover the issues under warranty. That is a long time to wait....I do not know if that is typical for them. The watch seems to be fixed correctly. After 80 winds, I left it untouched on my desk. It ran for 74 hours before it died. A rewind and wearing part time for the last 5 days, it has only lost 1 second per day. I am pleased, after a long wait, that the problems were solved.

I would mention again that this watch was new, but NOS, about 10 years on someone's shelf. It only had a 12 hour reserve. Breitling defined on issue as "movement dry". Perhaps we should all be cautious of this B01 movement (or maybe any automatic movement?) sitting that long not working, and not serviced? DFM

_________________
Chronomat AB0111 Ltd Ed.
SuperOcean A17360
Aerospace E79362
Colt Chronograph A73388
Colt Quartz
Chronospace Evo Night Mission
Gavox Squadron, Aurora
Casio G-Shock
Citizen Ti Promaster Diver


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