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Warranty
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Author:  jpmunoz [ Tue Jun 21, 2011 8:31 am ]
Post subject:  Warranty

Might be a stupid question, but if BUSA has an issue with warranty work on watched bought outside the country or black market watches why does the warranty booklet say INTERNATIONAL WARRANTY? Makes no sense to me.

Also, i have read on a few posts that BUSA wants the original bill of sale included when sent in for warranty work. I just called BUSA in conneticut, and all the mentioned as being needed was 'INTERNATIONAL WARRANTY BOOKLET', no such mention of bill of sale.

Truth is my ALMOST one year old Datora, was purchased from an unauthorized jeweler that has worked with my family for years. it seems as if it was from CHILE (warranty booklet has perforated word CHILE on it) it is no doubt real, but black market. I recently noticed that is not keeping time, and on average is about six hours off per day. Don't really know what could have happened. I do not spend much time with it on, the SA and world, get most of my time. I can't remember any issues when i purchased it, and it was definitely new.

So i'm sending it in for warranty repair. Two questions; will they send it back and say deal with it elsewhere, will they not service it, will they charge me?

Author:  Roffensian [ Tue Jun 21, 2011 8:37 am ]
Post subject:  Re: Warranty

If you have the warranty and it is properly stamped with dealer stamp and dated from the sale then you will have no issues.

The bill of sale request will be if they suspect that the watch was sold more than 2 years ago with open papers which is becoming prevalent. As long as the warranty document is in order then you should be fine.

Author:  jpmunoz [ Tue Jun 21, 2011 9:11 am ]
Post subject:  Re: Warranty

Roffensian wrote:
If you have the warranty and it is properly stamped with dealer stamp and dated from the sale then you will have no issues.

The bill of sale request will be if they suspect that the watch was sold more than 2 years ago with open papers which is becoming prevalent. As long as the warranty document is in order then you should be fine.



hmm. thanks, it is properly stamped and dated correctly. but! its not stamped with the dealer stamp, just a scribble. Is this an issue?

Author:  Roffensian [ Tue Jun 21, 2011 9:17 am ]
Post subject:  Re: Warranty

jpmunoz wrote:
Roffensian wrote:
If you have the warranty and it is properly stamped with dealer stamp and dated from the sale then you will have no issues.

The bill of sale request will be if they suspect that the watch was sold more than 2 years ago with open papers which is becoming prevalent. As long as the warranty document is in order then you should be fine.



hmm. thanks, it is properly stamped and dated correctly. but! its not stamped with the dealer stamp, just a scribble. Is this an issue?



A lot of dealers hand write their details so it shouldn't be.

Author:  jpmunoz [ Tue Jun 21, 2011 6:31 pm ]
Post subject:  Re: Warranty

Thank you very helpful as always

Author:  jpmunoz [ Sat Jun 25, 2011 10:32 am ]
Post subject:  Re: Warranty

quick question good sir. i noticed that if i don't run the chrono it keeps time fine. is this normal?

Author:  Roffensian [ Sat Jun 25, 2011 10:35 am ]
Post subject:  Re: Warranty

jpmunoz wrote:
quick question good sir. i noticed that if i don't run the chrono it keeps time fine. is this normal?


No, and it makes no sense.

Chrono will have marginal impact on accuracy, but not 6 hours per day.

Author:  jpmunoz [ Sat Jun 25, 2011 10:44 am ]
Post subject:  Re: Warranty

Roffensian wrote:
jpmunoz wrote:
quick question good sir. i noticed that if i don't run the chrono it keeps time fine. is this normal?


No, and it makes no sense.

Chrono will have marginal impact on accuracy, but not 6 hours per day.



ive been wearing it straight for the past day and a half. and time is on point. I've been using my iphone timer as a point of reference, and i check it every few hours. everything seems fine. i'm kind of confused at this point to be honest.

Author:  Roffensian [ Sat Jun 25, 2011 10:50 am ]
Post subject:  Re: Warranty

jpmunoz wrote:
Roffensian wrote:
jpmunoz wrote:
quick question good sir. i noticed that if i don't run the chrono it keeps time fine. is this normal?


No, and it makes no sense.

Chrono will have marginal impact on accuracy, but not 6 hours per day.



ive been wearing it straight for the past day and a half. and time is on point. I've been using my iphone timer as a point of reference, and i check it every few hours. everything seems fine. i'm kind of confused at this point to be honest.



Well watches don't tend to fix themselves!

Are you sure that the watch was running that slow before or was it just on a low power reserve and stopping / starting?

Author:  jpmunoz [ Sat Jun 25, 2011 1:11 pm ]
Post subject:  Re: Warranty

I honestly was not aware that could happen ( stopping/starting). Sorry if I sound like an idiot.

Author:  JacksonStone [ Sun Jun 26, 2011 11:46 pm ]
Post subject:  Re: Warranty

jpmunoz wrote:
I honestly was not aware that could happen ( stopping/starting). Sorry if I sound like an idiot.

If the power reserve is very low, the watch can stop - obviously. As you wear it, motion from your arm can wind the watch enough to cause it to start up again, but it likely won't be enough to keep it going for very long. Hence, it could stop again. And so on.

Also, just to clarify: if you bought the watch through a non-authorized dealer, but it wasn't stolen, then you're talking about the grey market. The black market deals in stolen goods.

Author:  jpmunoz [ Mon Jun 27, 2011 5:21 am ]
Post subject:  Re: Warranty

Sorry I didnt pay attention to the difference. It was not stolen just bought from a jeweler not an ad

Author:  JacksonStone [ Mon Jun 27, 2011 9:20 am ]
Post subject:  Re: Warranty

jpmunoz wrote:
Sorry I didnt pay attention to the difference. It was not stolen just bought from a jeweler not an ad

No worries. I was just pointing it out for future reference - not trying to make you feel "like an idiot," as you say. We're all here to learn.

Author:  sharkman [ Mon Jun 27, 2011 9:31 am ]
Post subject:  Re: Warranty

JacksonStone wrote:
Also, just to clarify: if you bought the watch through a non-authorized dealer, but it wasn't stolen, then you're talking about the grey market. The black market deals in stolen goods.


And they get them by cutoms by encasing them in large bricks of hashish. 8) :popo:

Author:  RJRJRJ [ Mon Jun 27, 2011 10:13 am ]
Post subject:  Re: Warranty

sharkman wrote:
JacksonStone wrote:
Also, just to clarify: if you bought the watch through a non-authorized dealer, but it wasn't stolen, then you're talking about the grey market. The black market deals in stolen goods.


And they get them by cutoms by encasing them in large bricks of hashish. 8) :popo:


Hmmm...that method sounds a lot less painful than the way ive been doing it. I think ill try it next time. Thanks for the tip!

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